Legal & Policies
We want every Gloss Lab appointment to be straightforward for you and fair for our team. Here's exactly how that works — a quick summary up top, full details below.
We wrote the full policy below to be thorough and transparent — but here's what actually matters for most bookings:
You must be at least 18 years old and legally authorized to enter into this agreement to book a service with Gloss Lab. By submitting a booking request, you confirm that you meet this requirement.
If the vehicle is owned or primarily used by someone under 18, a parent or legal guardian must submit the booking, agree to this policy, and be reasonably reachable during the appointment. Gloss Lab will not accept a booking made directly by a minor.
By booking, you confirm that you either own the vehicle or have express permission from the vehicle's owner to authorize service on it. Gloss Lab relies on this representation in good faith and is not responsible for disputes, claims, or damages arising from a booking made without proper authorization.
Gloss Lab does not currently operate a self-contained water or power supply. Every appointment requires, at the service address:
This is a hard requirement, not a preference. We are unable to complete a detail without both. Please do not submit a booking request if either is unavailable at your address. If our crew arrives and confirmed access is not actually available, the appointment will be canceled on-site and may be subject to a trip fee once our deposit policy is active.
Our team performs a pre-service walkthrough and documents visible existing damage — scratches, dents, chips, stains, worn or cracked trim, existing paint defects — with photos before starting any work.
Gloss Lab is not responsible for pre-existing damage, normal wear and tear, or the condition of aftermarket modifications including vinyl wraps, tint, aftermarket coatings, prior repairs, or non-factory finishes. If you're aware of anything fragile or previously repaired, please disclose it before we begin.
Mobile detailing involves the use of water, pressure-washing equipment, cleaning chemicals, brushes, and mechanical tools in and around your vehicle's exterior and interior surfaces, trim, and electronics. You acknowledge that inherent risks exist, including reactions with aftermarket coatings, wraps, tint, aging factory materials, or previously undisclosed damage, and you accept these risks by booking service.
Please remove all valuables, cash, electronics, important documents, and fragile items from your vehicle before your appointment. Gloss Lab is not responsible for lost, damaged, or missing personal items left in the vehicle during service.
Gloss Lab reserves the right to refuse, pause, or stop service at any time for reasons including:
If service is stopped for any of these reasons, payment is still due for work completed up to that point.
Our published pricing assumes an average, reasonably maintained vehicle. Vehicles with excessive pet hair, heavy staining, significant debris, long-term neglect, or biohazard-level contamination may require additional time, labor, and cost.
Any additional charge is always discussed and confirmed with you before work begins — never as a surprise at the end.
Service may be rescheduled due to rain or unsafe weather at no charge — we'll contact you as early as possible. Please give at least 24 hours' notice to reschedule when possible.
If our crew arrives and cannot reach you, or the vehicle or confirmed access is not available, the appointment may be marked a no-show and rebooking may be subject to a fee once our deposit policy is active.
Payment is due upon completion of service, after a final walkthrough with you. We accept:
We may take before-and-after photos and video during your service for our website and social media. This is opt-in only — it happens only if you check the photo/video consent box on the booking form. If you don't check it, we won't use footage of your vehicle for marketing.
To the fullest extent permitted by law, Gloss Lab's total liability for any claim arising from a service is limited to the amount paid for that specific service. Gloss Lab is not liable for indirect, incidental, or consequential damages of any kind.
You agree to hold Gloss Lab, its owners, and crew members harmless from claims, damages, or losses arising from inaccurate information provided at booking — including undisclosed vehicle ownership, undisclosed hazardous materials, or undisclosed pre-existing damage.
This policy is governed by the laws of the State of Texas. Any dispute arising from a Gloss Lab service should first be raised directly with us so we can work toward a resolution before either party pursues other remedies.
If any provision of this policy is found unenforceable, all remaining provisions remain in full effect.
By submitting a booking request, you confirm that you have read and agree to this entire policy, including that:
Questions? Text us at (206) 902-0782 or email bookglosslab@gmail.com.
We come to your home or workplace anywhere in Sugar Land and Missouri City.